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Glisten release update

Hi there, I'm getting a lot of messages asking when Glisten is going to be released, so I wanted to send out this quick update to those of you who wanted the inside scoop! 

When will Glisten be released?
Glisten has wonderfully become an even bigger project than I had initially anticipated (isn't that always how it goes?) Though I have used professional videographers and photographers for this project, I am doing all the editing myself because I want complete control over the training...

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Using auditions to save time & money when hiring cleaners

“In my two-person cleaning teams, I always had one person who was the manager,” says Katie. “When we had a potential new hire, I would say to a manager, ‘I’ve got somebody starting with you tomorrow.’ That person would be an extra third person who would come in and shadow the manager all day.”

Auditions or working interviews instead of sit-down interviews

So the “interview” was actually an audition in which candidates went out with a...

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How I sold $25,000 in pre-paid cleaning packages one Sunday morning

After coming home from the ER with painkillers for a spasming back, I did what any biz owner with nothing but a laptop & a mailing list would do...

I sent out an email to my customer list:  

BUY 6 MONTHS OF CLEANING & GET 1 MONTH FREE!
& the first buyer gets a bonus 3-room carpet cleaning

All they had to do was click a button and could pay with their credit card in a couple of clicks.

I sent out this email on a Sunday morning exactly 8 years ago today. I...
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Behind the scenes of a million-dollar cleaning service

I love spilling the secrets of what it's REALLY like running a cleaning company, and I'm here to dish the details (some are dirtier than others).
  
As someone with zero background in cleaning but some skills in marketing and web design, I fearlessly launched my own cleaning biz back in 2008. I had no idea how hard it would be, but also how rewarding.

So pour yourself a glass of wine and read on for some of my off-the-top-of-my-head insights and confessions *gulp*.

Why did you start a...

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How to start a house cleaning business: do your research

 

Compare yourself to other cleaning businesses in your city

The one time I will encourage you to compare yourself to your competitors is when you are doing research for your brand. Google [your city name] house cleaning service and make notes on the top 5. What colours do they use? What phrasing? What do they do and what do they not do? (You may need to email them specific questions). Who is their target customer? How can you communicate the unique approach you take to cleaning? Make a list of...

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House cleaning estimates & hiring cleaning staff

I love spilling the secrets of what it's REALLY like running a cleaning company, and I'm here to dish the details (some are dirtier than others).

As someone with zero background in cleaning but some skills in marketing and web design, I fearlessly launched my own cleaning biz back in 2008. I had no idea how hard it would be, but also how rewarding.

So pour yourself a glass of wine (you're not alone, wink wink) and read on for some of my off-the-top-of-my-head insights and confessions *gulp*.

...
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My first "professional" house cleaning appointment

Back in 2006, I was a couple years into my career as a web communications consultant with Edmonton Public Schools. I was both busy and a pretty slack housekeeper. I had reached that point where I knew it was more cost-effective for me to outsource all the jobs I wasn't great at: painting, lawn mowing, and certainly cleaning!

Being young and inexperienced, I turned to Kijiji, hoping to find a cheap independent house cleaner. I picked one who sounded pretty good, and booked her...

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